Access, Educate, Sustain: APP DESIGN
HIEs traditionally provide only clinical transactions and do not offer administrative and third party services. Providers are still left searching for information in multiple disparate systems. For example, studies show that physician offices spend 20.6 hours per physician per week interacting with health plans. This effort costs time and money, both of which are better spent on patient care. In addition, most HIEs do not provide an educational platform in which patients can learn about the benefits of HIEs. Without education, patients are less likely to agree to sharing their information, thereby limiting the overall viability of the HIE.
APP Design’s RHIOnet solution addresses these traditional HIEs shortcomings by connecting patients, providers and payers to HIE services. RHIOnet promotes sustainability by offering greater accessibility, delivering meaningful education, driving community adoption and offering a recurring revenue model.
The solution’s community portal supports single sign-on, allowing access to existing clinical applications and practice management systems.
RHIOnet also grants HIE members access to services such as its e-consent application to educate patients, promote trust in the HIE and drive community adoption. It connects to administrative transactions and third party services to reduce costs and generate revenue to promote HIE sustainability.
RHIOnet’s unique eConsent application integrates with APP Design’s educational platform, the Story Engine, to inform patients about their health record exchange options. The application delivers valuable educational materials and gathers meaningful patient consent decisions that are necessary for long-term community adoption.
As an administrative companion to an HIE’s clinical systems, RHIOnet’s community portal offers providers and payers access to services such as eligibility verification, claims status inquiries, referral requests, provider demographic updates and secure messaging. By providing these administrative transactions through the community portal, the healthcare community is able to generate transaction revenue, reduce costs and improve workflow efficiency.
The community portal also connects to third party value-added services. Value-added services assist providers in simplifying the administrative side of healthcare while generating added revenue to sustain the HIE. For example, RHIOnet is able to connect with transcription, credentialing and file transfer services to provide discounted services to members and sustained revenues to the HIE.
By adding these services to the community portal, RHIOnet brings the HIE together to deliver a self-funding solution and comprehensive health information experience to the care community.